Terms of Service

2. Participant Eligibility & Residency Restrictions

To create an eligible participant account, you must:

• Be aged eighteen (18) years or older at the time of account creation or reservation;
• Be a permanent, legal resident of Great Britain (England, Scotland, and Wales);
• Give accurate account information and complete the required age and residency declarations.

Participation is not available to residents of Northern Ireland, the Channel Islands, the Isle of Man or countries outside Great Britain. Account declarations do not mean that independent identity verification has been completed.

3. Trading accounts and your money

Members do not deposit trading funds, connect a personal brokerage account or control the trades shown on ChartHigh. Check each challenge's account type and data status: a broker connection may show a demo account, and example figures are not live trading results.

You do not fund the trades: You are not responsible for losses in ChartHigh's trading accounts. Following a challenge gives you no ownership of its account, trading funds or positions. Information on the platform is for learning and following the challenges, not personal investment advice.

4. No charges or automatic paid conversion

Prices and plan comparisons describe planned membership options. They are not a payment request, and creating a testing account does not start a paid subscription or recurring charge. No payment card is needed for current testing access.

Trust Payments is planned for a future payment integration and is not active. Before any paid membership starts, we will present the applicable price, billing, cancellation and refund terms for you to review and expressly accept. Testing access will not convert automatically into a paid plan. You can stop using the preview or contact support about closing your account.

5. Saving and reserving a challenge

Saving or following a challenge keeps it in My Dashboard; it does not reserve a place. A reservation requires an eligible account, available capacity and an open entry window. Read the challenge's target, time limit, stopping conditions and entry rules before confirming.

The current reservation rules allow one active challenge place at a time. Capacity is shared between digital and postal reservations, with priority recorded when an online reservation is made. Your dashboard shows the saved reservation and its status. Any available withdrawal action and the challenge's published deadlines continue to apply.

6. Free Postal Entry Route (No Purchase Necessary)

A postal entry route is available without buying a membership. Normal postage costs apply. Read the full postal entry terms for the required information, eligibility and confirmation steps, then use postal account setup.

Reserve an available postal place online to obtain its unique code. Send one handwritten or typed postcard or enclosed sheet for that reservation by ordinary First or Second Class post to:

Include the details listed in the postal terms and your reservation instructions. The item must be received on or before the published postal confirmation deadline. The place remains provisional until confirmed. A postal reservation in a demo challenge does not create a cash award; existing rights from earlier non-demo promotions are not cancelled by this testing notice.

7. Example rewards and future cash promotions

Reward amounts, share calculations and payout dates shown as examples explain the planned experience. Demo balances have no cash value, and a demo target being hit does not mean money is owed or has been sent. There are no real payout transfers during the current testing period.

Any future cash promotion must have separately published rules covering eligibility, the reward amount, how an outcome is checked, and how an eligible reward can be claimed. A future monthly payout schedule is not a current payment promise. These testing terms do not waive any entitlement already established under earlier published terms; contact support if you believe a recorded reward needs review.

8. Updates and availability

Challenge updates may come from a broker feed or a simulation and can be delayed or unavailable. Use the displayed source, account type and update status to understand the data. TradingView and other reference market charts are not proof of executions in a challenge account.

The preview is still being developed, so features and availability may change. We may need to correct example data or pause a feature while investigating a fault. This does not permit us to remove accrued rights or retrospectively change the rules of an existing non-demo promotion. Past results do not guarantee future outcomes.

9. Help and complaints

For account help, postal entry questions or a complaint, use Support when signed in or email support@charthigh.com. Include the relevant challenge or support reference so we can investigate. Our Privacy Policy explains how we use your information and how to make a data rights request.

10. Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

These terms do not exclude rights or protections that cannot lawfully be excluded, including mandatory consumer protections where you live and any right to bring proceedings in a court available to you under applicable law.